FAQs

Frequently asked questions.

Many of our clients have specific inquiries concerning our services. Here are just a handful of the questions that come up frequently at Spotless Clean SD, LLC.

Is it worth paying someone to clean your house?

It is absolutely worth it! We clean the things that you may not even realize need to be cleaned, or know how to properly clean. By paying for a deep clean, you can rest assured that your house will be cleaner than ever before, and you won’t have to stress or find the time to do it yourself.

What does a deep clean include?

A deep clean can vary, but will usually include cleaning the things that you might not always think about or get around to yourself. Some examples include cleaning behind appliances, dusting baseboards, cleaning window frames, and plenty more. Your house is guaranteed to feel cleaner, and last longer so you don’t have to worry about keeping up with it as much!

What is the difference between a deep clean and a standard clean?

A standard cleaning may simply be tidying up the area and wiping down surfaces. A deep clean will include thorough sanitation of everything as well. This ensures that things stay clean longer, meaning less germs and bacteria present in your home as well.

WHAT IS YOUR 100% SATISFACTION GUARANTEE POLICY?

200% Happiness Guaranteed! If you’re unhappy with your cleaning for any reason, simply let us know in the next 24 hours and we’ll re-clean for free.

Please note that refunds are not offered prior to a Re-Clean being accepted. Your alert must be done within 24 hours post-cleaning. A Re-Clean will only be completed within a 2-day window from your date of service, otherwise, it will be considered denied. No refund will be offered if a Re-Clean is denied.

WHAT IF I’M NOT THERE TO LET THE CLEANING PERSON IN?

That’s okay! Just leave us detailed entry instructions when you schedule your appointment, so we know how to gain access to your home. Your home will be locked when the cleaner leaves.

DO I HAVE TO BE HOME WHILE YOU CLEAN?

You do not have to be home for your clean if the cleaning staff has proper directions for entering and exiting your home

WILL THE SAME CLEANER OR MAID SHOW UP FOR ALL MY APPOINTMENTS?

If you’re happy with your cleaner you had, we’re happy to send them to all your appointments. You just contact us to let us know and we’ll make it happen.

If the person is on a vacation or there is an emergency, another person will be sent.

HOW SHOULD I PREPARE MY PLACE?

Pick up clutter. The cleaning service is there to clean, not organize unruly paperwork, toys, dishes, or other clutter. If you get these things in order before the cleaning person arrives, you are saving them time and allowing them to better get down to business. Also, be sure to put away anything you would not want to be damaged during cleaning.

DO YOU BRING YOUR OWN CLEANING SUPPLIES, PRODUCTS AND EQUIPMENT?

Yes, we provide all cleaning supplies, products, and equipment.

Why Hire Us?

Green Cleanings

We offer safe and green cleanings. This means that the products we use are environmentally friendly, and are also safe to be used around pets and babies.

Service Guarantee

If the job is not done correctly or to your standards and you contact us within 24 hours of the original service, we will come back and re-do the service free of charge.

Small Black-Owned Business

We take pride in being a small, black-owned business. We are passionate about what we do and are continually growing and committed to providing the best services.

Focus On Our Customers

If our customers aren’t happy, neither are we. We have a focus on customer service and ensuring that our services meet your needs and expectations everytime.

Flexible Payment Options

We accept a wide array of different payments. On top of the standard options such as debit or credit, we also accept Cash App, Venmo, and Zelle.

24 HOUR AVAILABILITY

We work around your schedule to ensure that your cleaning needs are met when it works for you.

NO EXTRA CHARGES

We provide everything that could possibly be needed to make your space spotless at no extra cost.

REASONABLE PRICES

We offer competitive pricing, and are happy to provide you with an estimate.

RELIABLE TEAM

Our team has been highly trained in both cleaning and professionalism and takes great pride in their work!

Cleaning of the highest caliber, with assurance of satisfaction.

Reviews

  • Desiree G.

    Ellen is so great!! We contacted her last minute and she was over in an hour or so SAME DAY. What a savior. Our house was a complete disaster and she whipped it into shape in no time at all. Deep cleaning was super reasonably priced and can't wait to have her back on a regular basis to keep our place Spotless!! Awesome.

  • Michael W.

    I recently had some home renovations done including popcorn removal, recessed lighting and a bathroom remodel. This left my house covered in drywell dust. I found Spotless Cleaning Company online and I couldn't be happier. They did such a great job we decided to schedule them every 2 weeks for routine cleaning. I even recommended them to my mom who also used their service. They are trustworthy and hard working. They don't waste time and will work thru every room to make sure it's clean before they leave. It's hard finding good service these days. We're happy we found them.

  • Heath L.

    Very professional, very friendly, very hard working. Ellen goes above and beyond the price she asks for. She brought her supplies and did an outstanding job! I highly recommend her services. I had house cleaning services before and nothing compares to Ellens work and professional friendly attitude. I would give 6 stars if I could!

We provide all cleaning supplies and equipment needed.

If the job is not done correctly or to your standards, contact us within 24 hours of the original service and we will come back and re-do the service free of charge.

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