FAQs

WHAT IS YOUR 100% SATISFACTION GUARANTEE POLICY?

200% Happiness Guaranteed! If you’re unhappy with your cleaning for any reason, simply let us know in the next 24 hours and we’ll re-clean for free.

Please note that refunds are not offered prior to a Re-Clean being accepted. Your alert must be done within 24 hours post-cleaning. A Re-Clean will only be completed within a 2-day window from your date of service, otherwise, it will be considered denied. No refund will be offered if a Re-Clean is denied.

WHAT IF I’M NOT THERE TO LET THE CLEANING PERSON IN?

That’s okay! Just leave us detailed entry instructions when you schedule your appointment, so we know how to gain access to your home. Your home will be locked when the cleaner leaves.

 

DO I HAVE TO BE HOME WHILE YOU CLEAN?

You do not have to be home for your clean if the cleaning staff has proper directions for entering and exiting your home

 

 

WILL THE SAME CLEANER OR MAID SHOW UP FOR ALL MY APPOINTMENTS?

If you’re happy with your cleaner you had, we’re happy to send them to all your appointments. You just contact us to let us know and we’ll make it happen.

If the person is on a vacation or there is an emergency, another person will be sent.

 

HOW SHOULD I PREPARE MY PLACE?

Pick up clutter. The cleaning service is there to clean, not organize unruly paperwork, toys, dishes, or other clutter. If you get these things in order before the cleaning person arrives, you are saving them time and allowing them to better get down to business. Also, be sure to put away anything you would not want to be damaged during cleaning.

DO YOU BRING YOUR OWN CLEANING SUPPLIES, PRODUCTS AND EQUIPMENT?

Yes, we provide all cleaning supplies, products, and equipment.

RESCHEDULE OR CANCEL

Please contact and let us know at least 48 hours prior to your cancellation. Please note that there is a $50 cancellation fee if cancellation is made less than 48 hours prior the appointment.